Effective Date: 2025.12.2

This Refund Policy explains how Abraline (“we,” “us,” or “our”) handles returns and refunds for purchases made on abraline.com (the “Site”).

1. Return Eligibility

We accept returns for unused items within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused
  • Unmounted and not installed on a tool
  • In original condition
  • In original packaging, if possible
  • Returned with all included parts or accessories, if applicable

2. Items That Are Not Eligible for Return

We may refuse returns for items that are:

  • Used
  • Mounted or installed
  • Damaged due to improper use
  • Missing parts or packaging, where such missing items prevent resale
  • Marked as final sale or non-returnable at the time of purchase, if applicable

This policy does not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please contact us at:

Email:info@abraline.com

Please include:

Your order number
The item(s) you want to return
The reason for the return
Photos if the item is damaged, defective, or incorrect
We will reply with return instructions if your request is approved.

4. Return Shipping

Unless the item was received damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility.

If the return is due to our error or a damaged product, we may provide further instructions regarding return shipping.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include photos of the item and packaging so we can review the issue and determine the best resolution, which may include replacement, refund, or other appropriate action.

7. Delayed or Missing Refunds

If you have not received your refund after the stated processing time, please:

  1. Check your bank account or payment method again
  2. Contact your bank or payment provider
  3. Contact us if the issue is still unresolved

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Refund Policy or need help with a return, please contact us:

Abraline
Email: info@abraline.com
Website: abraline.com