Effective Date: 2025.12.1

This Shipping Policy explains how Abraline (“we,” “us,” or “our”) handles order processing, shipping methods, delivery estimates, and shipping-related issues for orders placed on abraline.com (the “Site”).

1. Shipping Overview

We offer free shipping on every order.

We currently ship to the United States and to supported EU destinations shown at checkout.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Once an order is processed and shipped, delivery generally takes 3–10 business days (including order processing time).
 
Most orders are traceable online, except under special circumstances.
 
Delivery times are estimates only and may vary depending on your location, carrier performance, weather, holidays, customs clearance, or other factors beyond our control.

4. Tracking Information

When your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow some time for tracking details to update after the package has been handed to the carrier.

5. Shipping Delays

Although we do our best to deliver orders on time, delays may occasionally happen.

We are not responsible for delays caused by carriers, customs, weather, holidays, or other events outside our control.

6. Customs, Duties, and Taxes

International orders are shipped on a DDP (Delivered Duty Paid) basis.
 
All customs duties, import taxes, VAT and other local fees are prepaid and borne by us, except for special circumstances.
 
Unless otherwise specified, customers shall not be responsible for any customs-related charges.

7. Incorrect or Incomplete Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address or failed delivery, you may be responsible for reshipping costs.

8. Lost, Delayed, or Missing Packages

If your package appears to be delayed, lost, or missing, please contact us as soon as possible so we can help investigate the issue.

We may require time to work with the carrier before a replacement or other resolution is determined.

9. Shipping Changes

Once an order has been processed or shipped, we may not be able to change the shipping address, shipping method, or order contents.

If you need to request a change, please contact us as soon as possible after placing your order.

10. Contact Us

If you have any questions about this Shipping Policy or your order shipment, please contact us:

Abraline
Email: info@abraline.com
Website: abraline.com